Need more help? Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment.
Keep in mind that sometimes, in rare cases; it can take up to two days for an order to process. Remember to have your handy and let us know the items you're missing. We may not have had all of the items in stock when we shipped your package. Your shipping confirmation email should indicate which products might still be outstanding and pending shipment. If something was not shipped, you will not be charged for it. Please have your handy and let us know the items you're missing.
We have an extensive collection of exclusive video tutorials—complete with step-by-step instructions—on our YouTube channel. We're always posting new stuff, so check back regularly!
I'm sorry, but at this time we do not send out samples without a purchase. At times, we offer samples as an online gift with purchase or when we launch a new line of featured products. To be included in these future offers, be sure to sign up for our email list by clicking here. To help ensure that we're selling our products to genuine UD beauty junkies and not to resellers , we place a limit on the number of orders you can make within 30 days.
This means that if you don't love our products, for any reason, we'll take them back within 60 days of your order date and refund your full purchase price.
So go ahead, take a chance on something new; we've got you covered! Please note this guarantee only applies to products purchased on UrbanDecay. If you purchase something through UrbanDecay. All returns are credited in the original form of payment. Returns received more than 60 days after the shipment date will not be processed.
Our e-gift cards never depreciate. If a card with a balance has had no activity for 5 years, it will be deactivated. A deactivated card cannot be reactivated, but we can send an email with a new active card number and pin number. Once your purchase is returned, a new e-gift card will be triggered and emailed to you with a new gift card number and pin number. Yes, split payments are allowed. Please note: E-gift card balances are not updated until an order made with the card has shipped.
Urban Decay products are sold exclusively through select retailers and on our website. To ensure that you're getting the real deal, always buy directly from the authorized brick-and-mortar retail stores listed on UrbanDecay.
If you need more information about our authorized retailers including online retail partners , please call our customer service team at , Monday—Friday, AM— PM Pacific Time, excluding holidays.
No, you can only receive a refund on an e-gift card if an e-gift card is what you used as your original form of payment. E-Gift Cards purchased on urbandecay. They cannot be used at any other website or store. Strawberrynet 8. Urban Decay Which of these retailers offer free delivery?
Want to buy Urban Decay online? Use one of our coupons:. Finder Shopping. Shopping Home. Find Essentials Online. Cleaning products. Face masks Bulk buy face masks Bulk buy cloth masks. Fashionable face masks. Made-in-Canada face masks. Reusable face masks. Discover Sites Like. Strawberrynet Urban Decay. Sephora Simply a one-stop shop for all your Urban Decay demands. This site stocks it all, including the limited edition Game of Thrones line.
Express shipping available. Fantastic selection of Urban Decay products. Amazon A smart choice for all your online shopping conveniences. Amazon has all the latest Urban Decay palettes, mascaras and more. Find your fix in minutes. Free shipping for prime members. Safe online shopping with transactions secured via Amazon Pay.
Too easy to use. Simply type Urban Decay into the search bar and watch the results load. Walmart It seems you can source almost anything at Walmart. Add some cool Urban Decay cosmetics to your makeup bag here. Sign up and get the weekly offers flyer direct to your inbox.
Get exclusive deals via email and earn cashback on purchases when you sign up to the newsletter. Easy side-by-side comparison of products and prices. Find new and nearly new Urban Decay products from a catalogue of local and global sellers. Daily deals up for grabs on the homepage. Free delivery widely available. Create an account and keep tabs on your favourite items. A fabulous, UK-based, online shopping platform.
Create an account and build your very own wish list. Change of mind returns accepted. Strawberrynet The site stocks over beauty brands, including the beloved Urban Decay. Shop online from your favourite spot on the sofa and have your order delivered to your door.
Free shipping with your first purchase. Urban Decay When shopping for the latest Urban Decay product releases, why not go direct to the source? You can even pick up some hand application tips and tricks too. Vegan ranges available. Sign up to the newsletter for exclusive special offers and more. Express shipping available — get your order in as little as working days.
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